Office Policies

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We are NOT in network with Medicare, therefore we are UNABLE to accept Medicare patients at this time. We are happy to refer you to another local provider who is in-network with Medicare.

Your privacy is very important to us. All patient information is kept confidential and secure. We follow HIPAA guidelines to protect your health records and ensure your information is never shared without your consent.

New patients should complete their forms on the Jane App website prior to appointments and arrive 5–10 minutes early to complete any additional intake forms and review health history. This ensures your first visit is efficient, thorough, and tailored to you.

We strive to maintain a safe, welcoming, and respectful environment for all patients and staff. Friendly office dog Cash is part of the team, so please approach him calmly and respectfully.

All fees are due at the time of service. We are a cash-based practice and do not bill insurance, which allows us to focus fully on patient-centered, personalized care without restrictions.

To make payment simple and secure, we ask that all patients keep a credit or debit card on file. This allows us to process payments efficiently and keep your visits smooth and stress-free.

Payment options we accept:

• Cash
• Credit/Debit cards
• HSA/FSA cards
   

We also offer care plans and family pricing options to make ongoing chiropractic care more convenient and accessible. If you have any questions about fees, payment methods, or care plans, our team is happy to help.

By confirming your appointment, you agree to our financial, cancellation, and late arrival policies. We appreciate your understanding and commitment to keeping care seamless and focused on you.

We value your time...and ours! To provide the best care for all patients, we ask that you give at least 24 hours notice if you need to cancel or reschedule an appointment.

What happens if you need to cancel:

• Cancellations made 24 hours or more in advance are not charged.
• Cancellations made less than 24 hours before your appointment may be subject to a cancellation fee.
• No-shows may also incur a fee equal to your scheduled visit.

Why we have this policy:
Your appointment time is reserved just for you. Late cancellations and no-shows prevent other patients from getting care when they need it and make it difficult for us to maintain a smooth schedule. We appreciate your understanding!

Exceptions:
We understand that emergencies happen. If something unavoidable comes up, just let us know as soon as possible—communication is key!

We expect patients to adhere to their appointment times, so we are able to provide exceptional care to everyone. We understand that life happens, and sometimes getting here on time can be tricky. If you arrive late for your appointment, we’ll do our best to still provide care; however:

• Appointments may need to be shortened to avoid impacting the next patient’s time.
• If you arrive 10 minutes late, we may need to reschedule your appointment to ensure you receive the full, high-quality care you deserve.
• No-shows or late arrivals may still be subject to the standard cancellation fee if we cannot accommodate your visit.
   

Tip: To make the most of your visit, please plan to arrive 5–10 minutes early. This allows time for check-in and any necessary paperwork so your care can start promptly.

If an emergency arises during your visit, our team is trained to respond safely. For urgent concerns outside office hours, please contact your healthcare provider or call 911.